Knowledge Center

Mastering Nexlymate OMS

Step-by-step guides, operational playbooks, and best practices to help your eCommerce business fulfill faster, eliminate errors, and scale smoothly.

Operational Playbooks

Showing 6 comprehensive guides
Quickstart 6 min read

Launching Your Branded Storefront in 15 Minutes

A zero-code guide to setting your store domain, uploading brand logos, configuring product catalogs with variants, and activating your mobile-responsive checkout.

Logistics 8 min read

Connecting Koombiyo, Domex & Royal Express Courier APIs

How to link your courier merchant credentials, enable automatic one-click waybill generation, batch print thermal labels, and track COD remittances.

Payments 5 min read

Configuring PayHere Gateway & Smart Cash-on-Delivery (COD)

Activate credit card, debit card, and LankaQR payments alongside smart COD rules to minimize fake orders and returns-to-origin (RTO).

Inventory 10 min read

Multi-Warehouse Stock Management & Reorder Point Triggers

Structure your inventory across physical stores and central warehouses. Set safety buffers, receive low-stock alerts, and generate automated purchase orders.

Team & Security 4 min read

Role-Based Access Control: Owner, Manager & Dispatcher

Best practices for structuring team permissions so warehouse staff can only scan and pack, while sensitive gross margins and customer data stay protected.

Omnichannel 7 min read

Unifying In-Store POS, Social Channels & WhatsApp Orders

Route manual orders taken via phone, Instagram DM, and retail counters into a single fulfillment pipeline without double-selling stock.

Need Help?

Frequently Asked Onboarding Questions

How long does it take to migrate existing product data from spreadsheets?

Under 5 minutes! Nexlymate includes a built-in CSV and Excel bulk import tool with smart column auto-mapping. Simply upload your product sheet, map your columns, and your catalog is live immediately.

Do I need a separate developer account to connect Koombiyo or Domex?

No. You only need your existing merchant account credentials or API key provided by Koombiyo or Domex. Paste them into Nexlymate Settings → Delivery, and your waybill generation is instantly enabled.

Can my dispatch team use barcode scanners on mobile phones?

Yes. Nexlymate supports both physical USB/Bluetooth 1D & 2D barcode scanners as well as built-in camera scanning on Android and iOS devices directly within the browser dashboard.

Can I request custom onboarding assistance from your team in Sri Lanka?

Absolutely. Our support and solutions engineering team in Colombo offers 1-on-1 remote or in-person onboarding sessions for growing stores and enterprise retail operations.

Have a custom workflow requirement?

Talk to our technical solutions team — we will guide you through your exact setup.