Automate the repetitive tasks that slow your team down every day.

Nexlymate's webhooks and automation rules let you define what happens automatically when an order moves through a pipeline stage — send an email, update a field, trigger a notification. Less manual follow-up, fewer things falling through the cracks.

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Nexlymate automation rules panel showing trigger conditions and actions

The case for automation in order management

Every time an order moves from Placed to Confirmed, someone sends a confirmation message. Every time an order is dispatched, someone sends a tracking update. Every time an order is delivered, someone marks it as COD collected or waits for payment confirmation. These repetitive actions take time — and the time adds up significantly when you are processing hundreds of orders a day.

Nexlymate's automation rules let you define these responses once and have them execute automatically whenever the trigger condition is met.

Webhooks

Webhooks are HTTP callbacks that Nexlymate sends to an external URL whenever a specified event occurs — order placed, order dispatched, payment confirmed, delivery status changed. These webhooks can trigger actions in your other tools: a WhatsApp automation platform, a Google Sheets integration, a custom CRM, or any system that can receive an HTTP POST request.

Configure webhooks for key order events — new order, confirmed, packed, dispatched, delivered, payment received
Webhook payload includes full order details — customer, items, amounts, status
Supports any external system that can receive an HTTP POST request
Retry logic handles temporary endpoint failures — no missed events from brief outages

Custom automation rules

For internal Nexlymate workflows, automation rules let you define if-then logic without writing code:

When order status changes to Dispatched → send tracking notification email to customer
When payment is confirmed via PayHere → move order from Pending to Confirmed automatically
When a COD order has been in Delivered status for 48 hours → flag for COD collection follow-up
When stock for an item drops below reorder point → notify the purchasing manager

Practical examples

A seller processing 100+ orders daily can use automation to: send automatic order confirmation emails (eliminating manual WhatsApp messages), auto-progress PayHere orders without manual intervention, send dispatch notifications with tracking links, and flag overdue COD collections — all without any manual action from the team for these routine events.

Ready to automate your most repetitive tasks?

Start your free trial and set up your first automation rule today.