Every customer, automatically profiled from their first order.

Automatic customer recognition

The moment a customer completes their first checkout, Nexlymate creates a profile with their name, email, phone number, and delivery address. If they order again using the same contact details, Nexlymate recognises them as a returning customer and adds the new order to their existing profile — no duplicate records, no manual matching.

What a customer profile contains

• Full contact details — name, email, phone, and all delivery addresses they have used
• Complete order history across all orders, with date, amount, items, and payment method for each
• Total lifetime spend and number of orders — useful for identifying your most valuable customers
• Most recent order status at a glance — so you know immediately if a current order is still in transit when they contact you
• Notes — add a private note to a customer profile for your team (e.g. “prefers afternoon delivery” or “wholesale buyer, requires formal invoice”)
• Return history — any returns they have made are visible on their profile alongside their order history

Repeat customer identification

Nexlymate automatically flags returning customers in your order pipeline. When a repeat customer places an order, you can see at a glance that they have ordered before and how many times. This is useful for customer service, for prioritising VIP or wholesale customers, and for spotting patterns in who your most loyal buyers are.

Customer search and filtering

Search your customer list by name, email, or phone number. Filter by order count, date of last order, or total spend. This makes it straightforward to identify customers who have not ordered in a while and may benefit from a re-engagement message, or to build a list of high-value customers for a loyalty offer.

Why this matters operationally

When a customer calls to ask about their order, the first thing your team should not have to say is “can you give me your order number?” With Nexlymate's customer profiles, searching by phone number immediately shows the customer, their current order, and its status. That is a faster, more professional experience for the customer, and a more efficient workflow for your team.